Thanks for shopping at Primebark.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Our Shipping Guarantee
If for some reason your shipped order is not delivered to the address placed on your order, we will re-ship your order again one more time only. Note: The Shipping cost to reship your order needs to be paid and is not covered by us. A refund will only be issued if for some reason your order is not shipped.
If you have any questions on how to return your item to us, contact us. Email: [email protected]